New Study from FMI and Autodesk Finds Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics

LAS VEGAS, March 10, 2020 /PRNewswire/ — Autodesk, Inc. (NASDAQ: ADSK), in collaboration with FMI Corporation, has unveiled the results of a groundbreaking study titled “Trust Matters: The High Cost of Low Trust.” This research explores how varying levels of trust within construction organizations impact performance, revealing that companies with high levels of trust outperform their peers significantly. However, the findings also show that only 37% of survey participants believe their organizations have “very high” trust, while the majority report lower levels. According to Jay Bowman, Research and Analytics Lead at FMI, “Organizations with very high trust can see millions in annual profitability gains. With shrinking margins in the construction industry, it's crucial for companies to understand their trust level and work on improving it. The attributes identified in this report highlight practical steps to reduce uncertainty, streamline collaboration, and boost overall performance.” The study surveyed over 2,500 construction professionals globally, asking them to rate trust levels within their organizations, from “very low” to “very high.” These ratings were then linked to internal performance, culture, and external relationships. Key takeaways include: 1. **High Trust Equals Significant Financial Gains** Organizations with “very high” trust reported major advantages, such as more repeat business, lower employee turnover, and better project delivery. For instance, 57% of these firms worked with repeat clients for over 80% of their projects, compared to just 42% in average trust environments. Repeat clients not only increase revenue but also cut onboarding costs by up to $750,000 annually. 2. **Stronger Employee Engagement** Employees in high-trust environments are twice as likely to go above and beyond their job requirements. Additionally, 74% of employees in these organizations would recommend their company as a great place to work, which is vital in attracting skilled labor during a global labor shortage. 3. **Enhanced Collaboration and External Relationships** Teams in high-trust organizations collaborate more effectively, share information openly, and respond quickly to issues. This leads to fewer delays, reduced rework, and stronger relationships with owners, architects, engineers, and contractors—ultimately creating more opportunities for future work. 4. **Trust Can Be Improved** The study highlights measurable traits that foster trust, such as transparent communication, consistent processes, and a safe environment for feedback. Dustin DeVan, Construction Strategist at Autodesk, emphasizes, “Trust is essential in construction. Companies that prioritize transparency, accountability, and collaboration will see real improvements in performance.” For more insights, you can download the full report, read the blog, or view the infographic. A webinar on March 25, 2020, will explore how to build and maintain trust across teams. About the Study: In 2019, Autodesk Construction Solutions and FMI surveyed 2,527 construction professionals worldwide. Participants included project owners, architects, engineers, contractors, and specialty trades from multiple countries. They rated trust levels on a scale of 1 to 5, with “very high” representing the highest level of trust. About Autodesk: Autodesk creates software that empowers people to bring ideas to life. From cars to skyscrapers, smartphones to films, millions use Autodesk tools daily. Learn more at autodesk.com or follow @autodesk. About FMI: FMI provides consulting and investment banking services to the Built Environment. Their expertise spans strategy, leadership, performance, technology, M&A, and financial advisory. Visit www.fminet.com for more information. Safe Harbor Statement: This document includes forward-looking statements about future product developments. These are not guarantees but reflect current plans, which may change. Purchasers should not rely solely on these statements. Autodesk and the Autodesk logo are registered trademarks. All other trademarks belong to their respective owners. © 2020 Autodesk, Inc. All rights reserved. SOURCE: Autodesk, Inc.

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