New Study from FMI and Autodesk Finds Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics

LAS VEGAS, March 10, 2020 /PRNewswire/ — Autodesk, Inc. (NASDAQ: ADSK) has partnered with FMI Corporation to unveil the findings of a groundbreaking industry study titled “Trust Matters: The High Cost of Low Trust.” This research explores how varying levels of trust within construction organizations and across project teams impact financial and operational outcomes. The results show that companies with “very high” trust levels achieve superior performance, yet 63% of survey participants indicated their organizations fall below this threshold. Organizations with strong trust not only see better financial returns but also benefit from higher client retention, reduced employee turnover, and improved project delivery. According to Jay Bowman, research and analytics lead at FMI, “The performance advantages seen in ‘very high’ trust organizations can translate into millions of dollars in annual savings.” The study, which surveyed over 2,500 construction professionals globally, found that high-trust environments foster stronger collaboration, greater employee engagement, and more efficient operations. For instance, 57% of top-trust organizations reported working with repeat clients for over 80% of their projects, compared to just 42% of those with average trust. These firms also enjoy higher gross margins and lower costs associated with onboarding new clients. Employee retention is another key benefit. A majority of professionals in high-trust organizations (56%) choose to stay in their roles, versus only 32% in less-trusted environments. This reduces recruitment costs and helps address the global labor shortage in construction. Additionally, high-trust organizations are twice as confident in meeting project deadlines, which saves them up to $4 million annually in avoidable delays. These findings highlight the importance of building trust through transparent communication, consistent processes, and a supportive work culture. “Construction is a team sport,” said Dustin DeVan, construction strategist at Autodesk Construction Solutions. “Trust among team members is crucial for success. Organizations that prioritize transparency, accountability, and collaboration will see real improvements in performance.” The full report, “Trust Matters: The High Cost of Low Trust,” offers detailed insights by region and includes practical steps for improving trust within construction firms. You can download the full report [here], explore our [blog] or check out the [infographic]. Join us for an upcoming webinar on March 25, 2020, to learn more about fostering trust in your organization. About the Study In 2019, Autodesk Construction Solutions and FMI surveyed 2,527 construction professionals worldwide, asking them to rate trust levels within their organizations and share performance data. Respondents rated trust on a scale from 1 (very low) to 5 (very high). The results were grouped into three categories: “very high,” “above average,” and “average” to “below average.” Participants included project owners, architects, engineers, contractors, and specialty trades from countries such as the U.S., Canada, UK, Australia, and Singapore. About Autodesk Autodesk creates software that empowers people to design and build the future. From skyscrapers to smartphones, Autodesk’s tools help shape the world around us. Learn more at autodesk.com or follow @autodesk. About FMI FMI provides consulting and investment banking services to the Built Environment. With expertise in strategy, leadership, performance, and innovation, FMI helps organizations succeed. Visit www.fminet.com for more information. Safe Harbor Statement This press release may contain forward-looking statements regarding future product developments. These statements are not guarantees of future performance and may change without notice. Autodesk and the Autodesk logo are registered trademarks of Autodesk, Inc. All other trademarks are the property of their respective owners. © 2020 Autodesk, Inc. All rights reserved. SOURCE: Autodesk, Inc.

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